Public service is a broad term for systems that deliver goods and services that benefit all citizens in a community. Examples include healthcare, education (from K-12 to higher education), infrastructure (like roads, bridges, electricity and water), police, firefighting, military and national defense, science research, weather forecasting and more. It is typically financed through taxes or other government-imposed levies. It is distinct from private sector enterprises, which may also provide goods and services to a large segment of the population, but usually operate within the market.
Careers in public service are vital to our communities and can be a great fit for those with an interest in doing good. But the path to a fulfilling public service career can be complex. In addition to obtaining the proper credentials and completing postsecondary education, you must understand the unique ethos of the profession.
The public service ethos focuses on integrity and ethical behaviour, including the core values of merit-based personnel decisions, non-discrimination and fair and equitable treatment for all employees. The ethos also emphasizes continuous learning and a dedication to the mission of the organization.
Despite these unique characteristics, many organizations struggle to attract and retain talent. In fact, according to a report by the Partnership for Public Service and the Volcker Alliance, there is a “quiet crisis” in public service. Government workers are leaving their jobs, but more importantly, young people are not interested in pursuing careers in government. This article explores some of the reasons why.